Migration FAQ’s

How to install Migration application on my Gapps account.

Please follow the PDF guide provided in this link.

What should I check for before installing & initiating the migration process.

Must do some validation checks on your GApps settings and user accounts. Please follow this PDF guide.

What should I tell my users before migration starts?

When your ‘switchover date and time’ is confirmed, inform users about the switchover.

Users should consider Contacts, Calendars, Sites, Mail, and Docs in the source account as ‘Read-Only’ after we begin migrating those services until the switchover time.

Set up forwarding in the old account (source domain) in order to receive emails to your new destination account or domain automatically.

You can also share the following with your users:

Email :

  • Messages with labels are transferred. Read/unread status of emails are maintained.
  • Gmail signature settings are migrated.
  • User nicknames are migrated.
  • Mail Settings, Filters/Rules, Forwarding/Fetching/Send As are not migrated.
  • IMAP must be enabled for the Mail folders on both their source & destination GMail inbox. See this guide here.

Documents :

  • Only the files owned by a user are migrated. All the other files are not migrated.
  • Files created by third-party applications in the Drive are not migrated. Map files are not migrated.
  • Sharing permissions within the migrating users is maintained
  • We maintain folder hierarchy.

Calendars: The events created on a primary calendar, invitees and attendees including the past events are maintained for the events transferred .

We provide detailed reports (such as audit logs, job reports, inbound and outbound migration reports for each user) regarding the status of the migration process.

What are the Do’s & Don’ts while the migration is running.

First & foremost, the users should defer from using the source accounts and the destination account, once migration is kicked-off. It is the source account which we use for reference if any issues are reported.

If changes are being made in the source account while the migration is in on-going, it may lead to confusion as to validity of the data if an issue arises.

In case of emergencies, if you want to use the source account or the destination account, you should follow these instructions.

for Mail:

  • the user should not delete any mails.
  • the user should not delete or change the any label/folder names or its settings
  • the user should not tamper with any mail settings like language, mailbox, etc.,

for Calendar :

  • the user should not delete any calendar
  • the user should not delete any calendar events
  • the user should not edit events created pre-migration in any manner(change names, add invitees, change date, etc.,)

For Drive:

  • The user is not supposed to delete Drive folders & labels once the Drive migration is initiated.
  • The files & folders present pre-migration should not be deleted or renamed. They should also not change the sharing settings.
  • If the source domain is being used, we cannot guarantee that the updated copy of the file will be migrated. Because, the user might be editing a file that mat have already been migrated to the destination.
  • To avoid this confusion, it is advisable to not to use the Drive till the Drive migration completes.

For Sites:

the user should not edit or delete the sites, change sharing permissions, etc.,

For Contacts:

the user should not edit or delete contacts

What should be my migration strategy? Migrate some users at a time or one service at a time for all users?

It is advised that you test our tool with one trial user and one service and start migration. You can check & confirm  migration is completed successfully for that user. Then, you can start migration of all other users under your domain.

Does the 2 step authentication password gets migrated?

No. MFA settings will not be migrated.

How to delete the user migration, which I started?

Go to manage users tab and delete the user migration that you have started. (Note: Manage users tab is under the domain migration tab in our application)

Can I use the destination account to send & receive emails when the migration is in process?

Yes, you can use your destination account normally but with some restrictions.

  • Mail folders/labels should not be deleted or renamed.
  • Mails/Drive files should not be deleted prior migration completion

What about the migration of other services such as Youtube, Google Plus account, etc, which was created using the source account?

No. We don’t migrate any other service other than GMail, Drive, Calendar and Sites.

Can I choose specific Google apps services (i.e. migrate my calendars and documents alone) for migration?

Yes. We have provided checkboxes for the services. You can check/uncheck services for migration of a user.

General Questions

What is the estimated time of completion (ETC) for migration?

The ETC depends on the amount of user data. Every user’s migration runs in parallel at same time (You can migrate 10 users or 10K users at once). Every user migration is independent of each other. Google Apps has bandwidth limit on the amount of data to be transferred and/or number of data requests for each user per day. In our experience an average of 15,000 to 18,000 emails get migrated every 24 hours for each individual user.

Click on the link below to learn more about Google Apps Bandwidth limit: https://support.google.com/a/answer/1071518?hl=en

What are the services that you include for migration?

Google Apps Domain Migration Application from SysCloud will migrate all your Google Apps data from one Google Apps domain to another including, Google Mail, Google Docs/Drive, Google Contacts, Groups, Google Sites and Google Calendars.

I just completed a test migration of a small account on my domain, but I find only 500 drive files migrated.

For Trial users, we migrate only 400-500 files owned in their drive. This a limit we put for Trial users.

Do you support free versions of Google Apps for the migration?

Yes, we do support Google Apps for free, Google Apps for Education, Google Apps for Business and Google Apps for Not for Profits.

How long does it take to migrate?

The time span depends on the number of users and the amount of data each user has in the source domain.

What add-ons are migrated other than Google Apps data?

We migrate certain user settings such as Gmail signatures, nicknames.

Can we use our source/destination accounts during migration?

You can use the source account as read-only. In the destination, you cannot delete any data or change any settings.

We would recommend users to set up forwarding of emails and start using their new mailbox immediately.Click below link to know how to setup “Email Forwarding”.

https://support.google.com/mail/answer/10957?hl=en

Does SysCloud organize a managed migration process? Whom should I contact to get the details?

Yes, SysCloud handles managed migration with a team of technical experts along with the dedicated project manager for your migrations. You can email to support@syscloud.com for further help.

When I go to map users, the user account I want to migrate is not listed, since I have just recently added them to the primary domain.

Please go to the Domain Migration tab and click on Setup Services. If you still don’t see all the users, refresh the browser screen.

If you have added the users recently, (i.e) much after you set up the migration in our application, then click on the Sync Users tab under the domain migration tab, to migrate the services for those user accounts.

Do I have to create users in destination domain manually?

Yes, we recommend creating the users in the new domain and setup email forwarding in source domain to receive all new emails instantly.

Can I migrate from secondary domain to primary domain?

Yes, you can migrate from secondary domain to primary domain. Following are the possibilities.

Primary → Primary

Primary → Secondary

Secondary → Primary

Secondary → Secondary

But for Trial users, we allow only Primary → Primary

Will the data gets deleted from source domain after completion of the migration process?

No, we do not delete any data from source account. We only read the data from the source domain and migrate it to the destination domain.

Does the deletion of user from migration application delete it from my Google Apps account too?

No. It deletes only the user mapping from our application and does not delete the entire Google Apps account. (Note: Manage users tab is under the domain migration tab in our application)

Migration was interrupted when some settings were changed. Do those time out or do they continue to try and process?

It completely depends on the settings that have been changed. Sometimes, it may continue generating data inconsistencies or may stall altogether

How to setup Domain-wide mail forwarding?

You can do this via Dual-Delivery. When we kick-off the migration, we only migrate the mails that are present in the inbox at that point of time. If a mail comes in after the kick-off, they will not be migrated. To overcome this, users can use forwarding option present in their GMail settings. But, there is a way to set mail forwarding rules on the domain-level known as Dual-Delivery.

Dual-Delivery is set-up by mainly to receive emails that may come to the source accounts, while the migration is in-progress. Since you should not disturb the source account during migration and since mails that come after the migration initiation will not be migrated, we use this.

Dual-Delivery means after successful delivery of mail to the source mail address, a copy will be sent to the destination mail address. It works only if you have the same usernames at both the source & destination domains. For example, if techdesk@domainmigration.info gets a mail, a copy will be sent to the techdesk@securemigration.info.

Note: Dual Delivery is available for inbound mail only. Outbound mail (Sent mail) is never forwarded in Dual-Delivery.

If you are not able to maintain the same usernames at both source and destination, you can create an alias for the destination account that has the same username as the source account.

Example: Source  – johndoe@domainmigration.info

Destinaton – johnnydoega@securemigration.info (alias- johndoe@securemigration.info)

Note: There might occur some unintentional forward mappings set-up due to this Dual-Delivery. For example, there is a user JohnAdams<john@domainmigration.info> in the source and John Marsh<john@securemigration.info>, both of whom might be non-migrating users and are not related in anyway. But if we set up Dual-Delivery, every mail that comes to John Adams will be forwarded to John Marsh, even though they both are different persons. This is because, Dual delivery is a Domain wide setting, not a user specific one.

Google Domain – Related Questions

What is a domain name?

Domain name is a unique name, which appears after the @ sign of your email address and in the URLs of your websites. Click here to learn more.

What is a domain alias?

A domain alias is considered as an alternate domain name for your Internet domain. A domain alias is necessary when you require two names, which will refer to same range of users and computers. Thus, you need two aliases for the same domain. Click here to learn more.

What are the features of Google Apps-Google Apps domain Migration solution from SysCloud?

SysCloud provides you a single click fully automated domain migration service. The Google Apps domain migration service performs full account transfer, which include Google mails, Google drive, calendar events, Google sites, groups and contacts.

What are the Google Apps – Google Apps domain migration possibilities?

Following are the possible ways to migrate your Google Apps data from one domain to another.

  • Primary → Primary
  • Primary → Secondary
  • Secondary → Primary
  • Secondary → Secondary

What is the scope of Google Apps Domain Migration?

Google Docs: When the user migrates, only documents that he owns get migrated. Sharing rights are also maintained as long as other users are present in the destination domain or if they are from outside domains. When all the users are migrating, this user will automatically see almost 100% of the documents in his/her Google Docs because other users would have given the sharing rights to this user.

Google Contacts: We migrate all your contacts.

Google Mail: We migrate all your email messages including attachments. Unread and read status is retained. We migrate Gmail using our tools, which internally use Google APIs and/or other IMAP migration software as per the needs of customers.

Google Sites: Only sites that are owned by the migrating user are migrated. Sharing permissions are mapped to the destination users too.

Google Calendar: When a user migrates, only the events for which he is the creator/organizer will be migrated. This automatically updates all participants’ calendars also in the destination domain (only if these participants are present in the destination domain).

Primary Calendar (User)

  • The primary calendar of the user in the source domain is migrated to the primary calendar in the destination domain.
  • The invitees of the events created by the user get the events in their primary calendar.

Secondary Calendar (User)

  • The events created under the secondary calendar of the user are migrated to the secondary calendar of the new account.
  • The invitees of the events under the secondary calendar of the user are notified by creating the event in the primary calendar of the invitee.

Sharing settings are migrated.

Calendar Event Outside Domain are not migrated.

Google Groups : Domain-wide groups are migrated with migrating users mapped in as members.

If I migrate an entire organization, will the sharing permissions within the organization be maintained on the new domain?

Yes.

Can I speed up the migration process? Is it automated or does it require manual work on your end?

Our online service is powered by many servers (in secure Amazon AWS cloud) working in parallel to migrate your accounts as soon as possible.However, Google API servers limit the number of requests per user, so the speed of the migration process cannot be increased beyond a point.The software will automatically retry if there are any failures or closed connections.

Can I split my migration process?

Yes, you can split the migration across users and across services; the time required depends on the number of emails present in the mailbox of each user. If you are new to our migration service, we would recommend you to complete 1 trial user migration and then start the migration for remaining users.

Can I migrate to different username in the destination domain?

Yes, you can migrate the users to different username and also to different user. You will have the option to map the user accounts before starting the migration process.

What happens if the user account in new domain is already in use?

We merge the data to the account that is already present.

I have added the domain as alias under current domain, but I want to make it as primary domain and move the data. Is that possible?

Yes. Remove the alias domain first, then register with Google as primary domain and then perform the migration.

I’m attempting to setup the migration, but when I attempt to add my Destination Domain it says “This domain is already added. Please try another domain.”

We do not allow the same domain to be added twice, in order to avoid duplicate migrations to the same destination domain. Please contact helpdesk@syscloud.com to rectify this error.

Do I need to purchase extra space on my destination domain user accounts prior to migration?

You must purchase additional storage space if you have less space in the destination account when compared to your source account.

Can I merge two accounts data into one new account?

Yes. You can migrate multiple users into one account.

Can a user change his password in the new domain while the migration is taking place?

Yes, you can change your password when the migration is in process.

I currently have the destination domain setup as an alias. Do i need to set it up as an independent Google Apps primary domain account?

Yes. Google says that it can take up to 5 days from the removal of the alias domain to setting up an independent account but we have seen it happen faster in effect.

Can I migrate randomly select users from the Google Apps domain?

Yes, you can choose the required specific users from your source domain for the migration process.

My migration is completed. How do I delete my data from your servers?

No, we don’t archive your data in our servers. Migration occurs as a 2 step process; backup and migrate. We backup your data in our servers and simultaneously migrate it to your destination domain. Once it is migrated, then and there we clear the migrated files from AWS servers.

Get started with GMail Migration

Do all the mails along with mail settings get migrated during the migration process?

Yes, your entire mailbox including inbox, sent items, starred, important, drafts, trash and spam gets migrated along with read/unread status.

In which order the emails gets migrated?

We migrate newest emails first, so users will have all the new emails in their mailbox within 24 hours.

What happens to the mails which come in during the migration?

Migration is always point in time, so we recommend setting up email forwarding.

Does all the folders, labels, subfolders, starred, important and other flags get migrated?

Yes, Messages or emails from folders, subfolders, starred, important and other flags gets migrated.

Out of my 66341 emails, only 66320 were transferred. Why do i see this difference in mail count?

We automatically retry for any type of failure. If there are no errors in the error logs report, it means that all the emails have been transferred. The count mismatch might be there because of the way Gmail handles labels. A single email can be viewed in multiple labels. Therefore the count of emails is always higher than the actual count.

Also, Google API servers don’t accept emails with attachments of the type .exe, .rar, or .zip as they may potentially contain viruses.

How do I verify that all my mails are transferred to the new domain?

Check the “All Mail” label in the source domain account; and compare it with your destination domain account

I’m getting a bunch of email notifications from the destination account, seems to be for all the google docs that were migrated. Why?

Yes, you are getting the shared doc notification (Google default) from the destination domain because your docs have a new destination domain address instead of old source domain address.

Some of the emails are missing during migration of Google Apps Domain

Emails with attachments above 25MB size or files or rar or zip or exe attachments do not migrate. Check http://support.google.com/a/bin/answer.py?hl=en&answer=1071518. Migrate these mails manually.

Do you migrate messages sent and received during the migration?

The emails that are received during migration will not be migrated. You should set up mail forwarding and inform users about the same.

Which Gmail settings do you migrate?

Currently only Gmail signatures and nicknames are migrated automatically.

What happens to the user who uses email client or mobile devices?

After the domain is switched over they have to delete the old account and add the new account to their email client. Then, they can use it normally as always.

Can we migrate all the services separately such as migrate mails alone first and then migrate the other services.

Yes, you can migrate services in batches as per your requirements.

Why the migration of mails are very slow?

The migration of emails becomes slow when your account has several folders or labels. Time for migration varies depending on the number of mails to be migrated.

Can I migrate the most recent emails first and then the remaining?

By default, most recent emails will be migrated first.

Why is there a difference between the inbound and the outbound email counts?

This is because, we migrate only unique email. The inbound and outbound email counts from the source to the destination varies due to the way in which Gmail handles the labels. The same email can be present in two labels in the source and therefore Google counts them as two different emails. But during the migration process, we take only unique emails and transfer them from the source to the destination. This is the reason for the difference in email count in inbound and outbound.

Can I select only particular users to migrate?

Yes, you can select particular user as per your requirements.

Which user accounts can I migrate?

You can migrate any user accounts by adding the respective domain to our application. Any google apps domain users including primary and secondary domains can be migrated.

I don’t see a recently added user in the migration report. Why?

If you have added the users recently, (i.e) much after you set up the migration in our application, then click on the Sync Users tab under the domain migration tab, to migrate the services for those user accounts.

Get started with Google Drive

Is the sharing rights for Google documents maintained?

The sharing rights for Google documents are maintained as long as the other users are also migrated along.

Is the document folder structure maintained?

The folder structure for documents is maintained after migration.

Is anything excluded in the docs migration?

Documents of the type zip, rar, exe, images are excluded because Google API considers these as potential virus. Also, we don’t migrate Forms, Map files, and any files created using third-party apps

Why do I see less than 100% success rate for documents?

When user migrates, only documents that he owns are migrated. Sharing rights are also maintained as long as other users exist in destination domain. When other users also migrate, then this user will automatically see 100% of the documents in his/her docs because other users would have given the sharing rights to this user.

What happens to the document for which the owner is outside the domain or the owner of document is not migrated?

If the owner of the document is outside the domain or if the document owner is not migrated, then the document will not be migrated.

Will the new docs that are created or edited when migration is in process gets transferred?

No, the new docs that are created or edited when migration is in process are not transferred. You can avoid this situation by keeping your documents as READ ONLY until migration of docs is completed.

Do you support migration for all the types of documents?

Yes, we support migration for all types of documents. Drawings will be migrated as images (PNG/JPEG format)

Do you support migrating multiple revisions of documents too?

No, migration of multiple revisions of documents is not supported. We only migrate the revision at the time of migration.

How does the Drive migration process work?

For a migrating user, we only migrate files that the user owns.  When we migrate any file we do the following actions:

1) Copy: create a copy of the source file on the destination account. At this step the new file is not shared and is located in the root folder(MyDrive).

2) Share: we share new file with the mapped collaborators

3) Move: we move the file to its respective parent folders path.

And, here is how a file ACL sharing settings of a file is migrated. Consider the source domain as domainmigration.info and the destination domain as securemigration.info.

Consider, on the source domain there is a file named sampletest.doc owned by a migrating user adam@domainmigration.info and shared to 5 users.

Source File : sampletest.doc

Shared To:

  1. adam@domainmigration.info – Owner
  2. kevin@domainmigration.info – Edit
  3. jake@domainmigration.info – View
  4. helen@domainmigration.info – View
  5. matt@netprem.com – Edit
  6. koushik@syscloud.com – Comment

Out of the 6 users 4 are from the source domain domainmigration.info & 2 are from external domains syscloud.com & netprem.com.

Consider that, out of the 4 domainmigration.info users, only 2 users are in the migration list

(adam@domainmigration.info=>adamjohnson@securemigration.info) &, (helen@domainmigration.info=>helengeorge@securemigration.info ).

kevin@domainmigration.info is not migrating and neither is the user jake@domainmigration.info.

Now, when we migrate the file to the destination account adamjohnson@securemigration.info, the sharing permissions will be as follows.

Destination File : sampletest.doc

Shared To:

    1. adamjohnson@securemigration.info – Owner
    2. kevin@securemigration.info Edit
    3. jake@securemigration.info – View
    4. helengeorge@securemigration.info – View
    5. matt@netprem.com – Edit
    6. koushik@syscloud.com – Comment

As you can see above, the users who are migrating have been mapped correctly in the sharing permissions. The non-migrating users have just their domain replaced with the destination domain in their usernames. The external domain users are retained as same.

Get started with Google Calendars

How does Calendar migration work?

When a user migrates, the calendar events owned by him gets migrated. It also does the automated update of all the calendar participants in the destination domain, only when those participants are present in the destination domain.

Do you support migration of all calendars?

We will migrate all calendars including primary and secondary. But we do not migrate resource calendars.

Do you have any limitations in migration of calendars?

  1. Calendars & Event invites that are shared from external domain users to migration users cannot be migrated to destination account.
  2. Calendars & Event invites that are shared from personal Gmail users to migration users cannot be migrated to destination account.
  3. Calendars & Event invites that are shared from Non-migrating users to migration users cannot be migrated to destination account.
  4. Events created by migration users in external domain user’s calendars, Non-migrating user’s(Primary calendars only) calendar and personal Gmail account calendars cannot be migrated.
  5. Resource calendars and public calendars cannot be migrated.
  6. Calendar event attachment cannot be migrated to destination.
  7. Event colors and calendar colors cannot be migrated.
  8. Calendar settings cannot be migrated. But Sharing Permissions will migrate.
  9. Primary calendars shared from Non-migrating users to migrating users cannot be migrated. Secondary calendar shared from Non-migrating users to migrating users can be migrated
  10. An edited Repeating event will be created as a new event in destination.
  11. Sometimes an ‘ SysCloud Temp’ calendar will be created in Destination account in rare case without any events in it. The user can check & delete it.
  12. If calendars with same name are created and/or have been shared at the source then, at the destination account, these calendars are merged into a single calendar with the common name.

Can I migrate docs and calendars first and then the remaining services?

Yes, you can migrate services in batches as per your requirements.
What happens to the calendars events, which are shared with people outside the source domain?

The calendar events that are shared outside the source domain will not be migrated.
What happens to the event for which the event owner is outside the domain or the owner of the event is not migrated?

If the owner of the event is outside the domain or if the event owner is not migrated, then the event will not be migrated.

What happens to the events which are created when migration is in process or when the previously created events are edited?

Any events that are created or edited when migration is in process, will not get migrated or modified in the events that are transferred to the destination domain.
If I migrate only calendar and docs first and then migrate rest off services, should i buy credits again?

Yes. And also, you can migrate the user only once at a time. If you want to migrate the already migrated user with different services ON, you should first remove the user mapping from the ‘manage users’ tab, and once again start the migration for the user in ‘start migration’ tab.

Google Contacts & Sites

Do you migrate contacts groups?

Yes, we offer migration for contacts groups.

Do you help to migrate Google Groups?

Yes, we setup provisioning of groups from the source domain to the destination domain.

Do you migrate Google Sites?

Yes, we migrate Google Sites.

How are Groups migrated?

Consider, on the source domain there is a group named support@domainmigration.info having 6 members in it.

Source Group : support@domainmigration.info

Members :

  1. adam@domainmigration.info
  2. kevin@domainmigration.info
  3. jake@domainmigration.info
  4. helen@domainmigration.info
  5. matt@netprem.com
  6. koushik@syscloud.com

Out of the 6 users 4 are from the source domain vopak.com & 2 are from an external domain. Out of the 4 VoPak users, only 2 users are in the migration list

( adam@domainmigration.info => adamjohnson@securemigration.info),

( helen@domainmigration.info => helengeorge@securemigration.info ).

Now, when we migrate the group, a group named support@securemigration.info will be created at the destination domain with the following users.

Destination Group : support@securemigration.info

Members :

  1. adamjohnson@securemigration.info
  2. kevin@securemigration.info
  3. jake@securemigration.info
  4. helengeorge@securemigration.info
  5. matt@netprem.com
  6. koushik@syscloud.com

As you can see above, the users who are migrating have been mapped correctly into the group. The non-migrating users have just their domain replaced with their usernames. The external domain users are retained as same.

Case 1: What if a group named support@securemigration.info is already present with some users are present in the group?

Answer: The groups will be merged, the users will be merged into it.

Case 2: What if the email support@securemigration.info of the group is already assigned to a user at the destination?

Answer: In this case, we can’t migrate the group. Because, when trying to migrate the group support@domainmigration.info, we try to create a group support@securemigration.info at the destination. Then, Google will provide a error that we can’t create a group with that name since it has been already taken by a user in the destination domain.

Security / Privacy

How secure is my data if I use SysCloud?

Your Google Apps data is secured with 256 bit encryption and you alone have access to your data. We only view the reports from our admin panel to see the success rates or error logs related to migration. We do not access your data, do not use any information that you have provided during the purchase of our products for any marketing or advertising purpose.

We neither save yours nor your employees’ Google Apps passwords nor make a copy of them. For more details read our Privacy Policy.

What kind of security guarantee do you have in place regarding sensitive data?

Every bit of your data stored in the AWS Cloud is encrypted with 256 bit encryption. It is deleted after your online domain migration is completed.

Do passwords get migrated for the users?

No, we do not migrate the user passwords as it is against the Google security policy and so it is not possible.

Do you retain our Google Apps data while migrating?

Yes, we store data in a temporary folder while migrating. After migration the Google Apps data is deleted from the temporary folders.

How does SysCloud get access to the data to be migrated?

SysCloud uses the OAuth “Consumer Key” or “Consumer Secret Key” for each domain added to the migration process. “Enable OAuth” and “Allow access to all APIs” for each domain, which permits SysCloud to migrate your data from source to destination.

Our tool performs read-only operations on the source accounts and do not programmatically perform write operations on your source domain data.

OAuth allows users to share private resources and grant third party site to access information stored with another service provider. OAuth is a safe and secure way for getting data in web applications without passwords. Read more from http://code.google.com/p/gtm-oauth2/wiki/Introduction

Does the 2 step authentication password gets migrated?

No. The 2 step authentication password will not be migrated.

Payment Queries

What are the payment options available?

You can pay via online, cheque or wire.

What does credit mean?

Credits are the number of users that you are looking to migrate from source to destination domain. (1 credit = 1 user account)

I made the payment but still I am unable to see the credits in my account. Why do I face this issue even after making the payment?

Please contact helpdesk@syscloud.com to solve the issue.

Can I purchase the credits now and migrate later ?

Yes. You can buy credits now and migrate later as per your requirements.

I try to pay, but I get “Invalid Matching for Country and State” at payment site.

You should select state as “Other” and enter your state in the “Province” field.

While making payment, why do I get the message “Store ID not found”?

Please contact helpdesk@syscloud.com to solve the issue.

TroubleShooting

How to login via Google Apps Domain Name?

You can login to our application in any one of the following methods as illustrated below.

  1. Login to your registered GApps Admin account
  2. Go to https://migration.syscloud.com
  3. Enter your domain name and click on “Login with Google Apps” button.

reerergefYou can also login via GApps launcher option present in your Google user account.(see screenshot below).

ereregrecHow do I get my username?

If you have any problem in finding your username and password for the Domain Migration application, please follow the steps given below.

1) Login to our application via Google Apps Domain Console.

2) When you login via Google Apps Domain Console, you will be directed to our application’s “Reports” page.

3) You can find your “Username”in the right top corner of our application as shown in the figure below.

user-reportWhy my emails are not getting migrated?

When your emails are not getting migrated even after you have started the migration process, check whether the user account to which the mails are to be migrated is available in the “Destination domain”. If the user account is not present, create the user account.

Why resource calendars are not getting migrated?

Currently, we do not support migration of resource and public calendars.

Why is my calendar migration is stuck?

According to our migration infrastructure, your migration process starts only when 80% of backup gets accomplished. Generally, it waits for the backup process to be completed, which does not mean that your migration is stuck.

If you have huge amount of data, then the process would take two or three schedules for completion of the backup process.

If you have small amount of data, and still the migration is stuck, check whether you have created the users for the destination account.

Some of the Drive folders are missing at the destination account. Why?

Folders that are owned by you are only migrated.

We do not migrate folders that are shared to you (which mean that, you are not the owner of that folder and it has been shared to you from other users, who might be within or outside the domain).

My documents are missing. Why were they not migrated to my new domain?

We do not migrate documents that are shared to you (which mean that, you are not the owner of that document and it has been shared to you from other users, who might be within or outside the domain).

Why my site background is not migrated?

As Google restricts the migration of background theme template, the template cannot be migrated to your destination domain. But, if you have created a background from the available themes, then the site migration happens along with the theme.

Can I migrate shared google sites?

We migrate those sites that are owned by you and the shared sites that have the “Owner” permission settings. We do not migrate shared sites with the following permission settings “Can edit, can view, and can comment”.

Do the shared permissions of my site get migrated during the migration process?

Yes, we migrate the shared permissions of the sites for the users to the destination account. But, Page level sharing permissions can’t be migrated during the migration process.