User Storage Limit exceeded

Description – Backup will not occur when the user storage limit exceeds for a user. You can do one of the following:

  • If you have domain level additional storage, then you can avail that storage to the particular user and resume the backup process.

  • Purchase required storage instantly to continue the backup process.


Go to Manage Users tab in the application and click on “Unlimited” link as shown below.

The following pop up window appears, click on the “click here” link to purchase more disk space.

Choose the payment plan that you wish to opt for storage, specify the user credits and click on “Proceed to Payment” button as shown in the figure below.

You can make the payment via credit card; fill the details and click on “Pay with your credit card” button as shown below.