Users not backed up

Description – Backup cannot be initiated for the users with the following scenarios:

  • Users existing under “Suspended” mode

  • Active users made as “Suspended” after initiating the backup process

NOTE: Alias users cannot be backed up.

How to activate users in suspended mode?

Login to domain’s administrator account, click on the gear button available in the right top corner of the mail box and select the “Manage this Domain” option.

Users existing under “Suspended” mode

Click on “Users” icon and choose “Suspended Users” option from the dropdown, the screen appears as shown below.