You can submit queries to our support team by creating tickets using “Create Ticket” option.
Ticket queries are classified as
Create Ticket page appears as shown below.
Steps to create a ticket
Describe about your query in the “Subject” field
Choose the “Ticket Type” from the dropdown list
Enter “Description” about the ticket
Attach any files if required
Click on “Create Ticket” to create your ticket and the following message box appears.
View Ticket tab allows you to view the tickets that are created by you. The “View Ticket” screen appears as shown below.
Click on “View/Reply” button to perform the following activities:
View the ticket
Reply to the ticket
Add comments to the ticket
Close the ticket
Re-open the closed ticket
When you click on the “View/Reply” button, the following screen appears.
In this screen, you can view the details of your ticket. Click on the “Comment” button to add comments about the ticket.
Enter the comments in the text area and click on “Reply” button.
If your query is solved, then you can close the ticket using “Close” button. You can also open the closed ticket by using “Re-open ticket” button as shown below.
NOTE: Whenever you reopen the closed ticket, you need to enter the reason for re-opening the ticket by clicking on the “Comment” button.