Question 1

What SaaS applications does SysCloud back up?

Accepted Answer

SysCloud backs up Google Workspace, Microsoft 365, Slack, QuickBooks Online, Salesforce, HubSpot, and Box.

Question 2

What are the different subscription plans offered by SysCloud?

Accepted Answer

SysCloud offers both monthly and annual subscription plans for their backup services.

Question 3

Does SysCloud offer any discounts in their pricing plans?

Accepted Answer

SysCloud offers a 20% discount on the yearly subscription price compared to monthly plans. They also have special pricing for non-profits at a discounted rate.

Question 4

What is SysCloud’s pricing structure for Google Workspace backup?

Accepted Answer

SysCloud is priced on a per user per month/year basis. SysCloud charges $4 per month for each business user for Google Workspace backup. Non-profits get a discounted rate of $2.50 per user per month. Educational institutions and partners are advised to contact SysCloud Sales for custom quotes.

Question 5

How does SysCloud back up Shared Drive?

Accepted Answer

All Shared Drive files accessed by users with SysCloud backup license will be automatically backed up if Shared Drive backup is turned on. To enable backup for any shared application, like Shared Drive, you should purchase SysCloud backup licenses for at least 75% of users in your Google Workspace domain.

Question 6

What is SysCloud's pricing structure for Microsoft 365 backup?

Accepted Answer

SysCloud is priced on a per user per month/year basis. SysCloud charges $4 per month for each business user for Microsoft 365 backup. Non-profits get a discounted rate of $2.50 per user per month. Educational institutions and partners are advised to contact SysCloud Sales for custom quotes.

Question 7

How does SysCloud back up SharePoint and Teams?

Accepted Answer

To enable backup for any shared application, like SharePoint and Teams, you should purchase SysCloud backup licenses for 75% of users in the Microsoft 365 domain.

Question 8

What is SysCloud’s pricing structure for Slack backup?

Accepted Answer

SysCloud is priced on a per user per month/year basis. For business users, SysCloud charges $3 per user per month for Slack backup. Non-profits get a discounted rate of $2 per user per month.

Question 9

How is Slack backup billed?

Accepted Answer

SysCloud pricing for Slack backup is based on the number of members in a workspace. To back up a Slack workspace, backup licenses must be purchased for each user who is a member of the workspace. Since we also back up data of deleted users, both active and deleted users are billed. When new users are added to a backed up workspace, additional backup licenses will be required.

Question 10

What is SysCloud’s pricing structure for QuickBooks Online backup?

Accepted Answer

SysCloud is priced on a per company per month/year basis for QBO. For business users, SysCloud charges $20 per company per month for QBO backup. Non-profits get a discounted rate of $13 per company per month.

Question 11

What is SysCloud’s pricing structure for HubSpot backup?

Accepted Answer

SysCloud is priced on a per user per month/year basis. For business users, SysCloud charges $3 per user per month for HubSpot backup. Non-profits get a discounted rate of $2 per user per month.

Question 12

How is HubSpot backup billed?

Accepted Answer

SysCloud pricing for HubSpot backup is based on the number of users using the HubSpot account. Both active and inactive users will require SysCloud backup licenses. When new users are added, additional backup licenses will be required. When a HubSpot user is deleted, SysCloud will issue a license credit for the deleted user on a prorated basis.

Question 13

What is SysCloud’s pricing structure for Salesforce backup?

Accepted Answer

SysCloud is priced on a per user per month/year basis. For business users, SysCloud charges $3 per user per month for Salesforce backup. Non-profits get a discounted rate of $2 per user per month.

Question 14

How is Salesforce backup billed?

Accepted Answer

SysCloud pricing for Salesforce backup is based on the number of users using the Salesforce account. Only active users will require SysCloud backup licenses. When new users are added, additional backup licenses will be required. When a Salesforce user is deactivated, SysCloud will issue a license credit for the deactivated user's license on a prorated basis.

Question 15

Does SysCloud have different pricing tiers for their services?

Accepted Answer

Yes, SysCloud offers different pricing tiers for their services, catering to Business, Non-profits, Educational Institutions, and Partners.

Question 16

Does SysCloud offer customized pricing?

Accepted Answer

Yes, educational institutions and MSPs can contact SysCloud sales for customized pricing options.

Question 17

What is the eDiscovery add on that SysCloud offers?

Accepted Answer

The eDiscovery Search add-on is available for Drive, Gmail, and Slack. eDiscovery search enables law firms and IT admins to quickly locate data and content of interest in SysCloud’s backup archives.

Question 18

What is the Backup Data Insights add on that SysCloud offers?

Accepted Answer

The Backup Data Insights add-on is available for Drive and Gmail. This add-on proactively detects ransomware and compliance gaps in the data backed up by SysCloud.

Question 19

Is there a minimum license requirement to start backup with SysCloud?

Accepted Answer

No, there is no minimum license requirement to start backup with SysCloud. However, to enable backup for shared apps like SharePoint, Shared Drive, and Teams, you should purchase SysCloud backup licenses for 75% of users in your domain.

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