Frequently asked questions

Get answers to our top questions around security, reliability, privacy, and compliance.

General

Pricing

Free trial

Installation

General

Can anyone start a free trial for SysCloud backup?

SysCloud is for business and educational institutions using Google Workspace or Microsoft 365. We do not cater to individual users. If you are representing a business, non-profit or educational institution, you should be a domain administrator to start the free trial.

Can SysCloud backup all the applications in my organization?

SysCloud can backup Google Workspace and Microsoft 365 data.

Google Workspace data backup includes Google Drive, Shared Drive, Gmail, Chat, Calendar, Contacts, and Sites.

Microsoft 365 data backup includes OneDrive, Outlook, SharePoint, Teams, Exchange, Contacts (People), OneNote, Planner, Stream, Whiteboard, Public Folders, Archived Mailboxes

What are the file type extensions that can be backed up?

SysCloud lets you back up all file type extensions except external app files installed with Google Drive (via Connect more apps).

How long will SysCloud retain data after the subscription is canceled?

We delete your data after 15 days of the expiry of the subscription period.

Where are SysCloud's backup data centers located?

By default, SysCloud backs up your data in the US. However, admins can choose to migrate or set up the backup archives in the UK, Australia, or Canada. To know more, click here.

How secure are the data centers?

SysCloud uses Amazon Web Services (AWS) to securely store backup data. SysCloud’s AWS servers are located in the US East region and are backed by military-grade security features.

How does SysCloud prevent unauthorized access to the backed-up data?

SysCloud is an SSAE18/SOC2 certified organization. We have stringent reporting requirements on how we manage security, availability, data processing integrity, data confidentiality, and privacy.

SysCloud’s cloud backup software uses 256-bit AES data encryption when it is stored on our servers as well as when it’s accessed by customers. All requests to backup data and retrieve backed-up data is transmitted via Secure Sockets Layer (SSL) using Transport Layer Security (TLS).

For more information on our security practices, click here.

Pricing

How do I upgrade to a paid version of SysCloud backup?

Once you install the SysCloud app and start your free trial, you can click on the UPGRADE link from any screen or navigate to the My Account page to upgrade. A minimum billing of $100 for monthly plans and $950 for yearly plans is applicable when you choose to upgrade.

Are there any discounts for non-profits and educational institutions?

Yes. If you are a non-profit organization with a requirement to backup 25 to 100 users, please use our pricing calculator. If you are a non-profit with more than 100 users or an educational institute, contact us.

Are there any discounts for businesses?

Yes. Besides volume discounts for businesses purchasing more than 500 user licenses, we offer a 20% discount on the yearly subscription price compared to monthly plans.

Is there an additional cost for storing document versions in my backup archive?

You need not make any additional payment for backing up document revisions.

What is your cancellation policy?

If you choose to cancel any of the paid backup plans, the subscription will remain active till the end of your subscription period.

What is the refund policy if I cancel my SysCloud subscription?

As per our terms of service, we do not provide any refund if you cancel your subscription.

However, if we are unable to meet our commitment made in the SLA and critically impact your business, we will provide a refund.

If you are not satisfied with our services, reach out to helpdesk@syscloud.com. We will assess and respond to your request within two business days.

How are SharePoint Sites and Team Sites licenses handled in SysCloud?

SysCloud offers SharePoint and Team Sites backup only for customers who have purchased backup licenses for at least 75% of total active users in their domain. The SharePoint and Teams site data is stored at the domain level and not at the user level.

How does SysCloud backup Shared Drive files?

SysCloud backup for Google Workspace backs up all Shared Drive files at a user level. All Shared Drive files accessed by licensed users will be automatically backed up if Shared Drive backup is turned on in your domain-level backup settings.