Frequently asked questions

Get answers to our top questions around security, reliability, privacy, and compliance.

General

Pricing

Free trial

Contract buyout

Salesforce backupbeta

General

SysCloud is for businesses, non-profits, and educational institutions using Google Workspace, Microsoft 365, Slack, HubSpot, and QuickBooks Online. We do not cater to individual users.

If you are representing a business, non-profit or educational institution, you should be an administrator to start the free trial. Learn more.

SysCloud can backup Google Workspace, Microsoft 365, Slack, HubSpot, and QuickBooks Online data.
Google Workspace data backup includes Google Drive, Shared Drive, Gmail, Chat, Calendar, Contacts, and Sites.
Microsoft 365 data backup includes OneDrive, Outlook, SharePoint, Teams, Exchange, Contacts (People), OneNote, Planner, Stream, Whiteboard, Public Folders, and Archived Mailboxes.
Slack data backup includes all workspaces and channels, excluding DMs and private channels. Backup for DMs and private channels will be available in July 2022.
HubSpot data backup includes contacts, companies, deals, tickets, products, line items, object properties, custom objects, engagements, tasks, lists (active, contact-based only), marketing emails, landing pages, website pages, blog posts, forms, files, templates, HubDB, and workflows (contact-based only).
QuickBooks Online data backup includes companies, transactions, lists, and attachables.
SysCloud lets you back up all file type extensions except external app files installed with Google Drive (via Google Workspace Marketplace).
We delete your data after 15 days of the expiry of the subscription period. ​
SysCloud back archives reside in secure AWS cloud storage instances in the United States.
SysCloud ensures that your data is secure, available, and accessible at all times. We have different layers of security measures to make sure that your data is private and safe.
SysCloud is an SSAE18/SOC2 certified organization. We have stringent reporting requirements on how we manage security, availability, data processing integrity, data confidentiality, and privacy.

Read about our security practices.

Pricing

Step 1 - Create an account with SysCloud by signing up for a 30-day free trial.
Step 2 - Create a backup job.
Step 3 - Navigate to the subscriptions page by clicking on the gear icon. Click on the 'Modify subscriptions' button to submit an upgrade request.
Step 4 - You will receive a payment link within 24 hrs. Complete the payment to upgrade to the paid version of SysCloud backup.

Yes. we have special pricing for non-profits, please use our pricing calculator for details.

If you are an educational institution, contact sales.

Yes. We offer volume discounts for businesses. Please use our pricing calculator for details.

We also offer a 20% discount on the yearly subscription price compared to monthly plans.
You need not make any additional payment for backing up document revisions.
If you choose to cancel any of the paid backup plans, the subscription will remain active till the end of your subscription period.
As per our terms of service, we do not provide any refund if you cancel your subscription.
However, if we are unable to meet our commitment made in the SLA and critically impact your business, we will provide a refund.

If you are not satisfied with our services, reach out to helpdesk@syscloud.com. We will assess and respond to your request within two business days.

SysCloud backup for Google Workspace backs up all Shared Drive files at a user level. All Shared Drive files accessed by licensed users will be automatically backed up if Shared Drive backup is turned on in your domain-level backup settings.

Free trial

30 days.
No, there is no minimum license requirement.
No. You do not need a credit card to start your free trial.
SysCloud is for businesses, non-profits, and educational institutions using Google Workspace, Microsoft 365, Slack, HubSpot, and QuickBooks Online. We do not cater to individual users.

If you are representing a business, non-profit or educational institution, you should be an administrator to start the free trial. Learn more.

Click here to view all the limitations of the free trial vs paid plans.

Yes, we do offer email support during your free trial. A ticket can be created from the application.
Step 1 - Create an account with SysCloud by signing up for a 30-day free trial.
Step 2 - Create a backup job.
Step 3 - Navigate to the subscriptions page by clicking on the gear icon. Click on the 'Modify subscription' button and input your license requirement for each cloud to submit an upgrade request.
Step 4 - We will email you a payment link within 24 hrs. Complete the payment to upgrade to the paid version of SysCloud backup.
No, SysCloud offers unlimited backup storage for all paid plans.

Contract buyout

It is not possible to migrate your current backup archives from any other service provider to SysCloud. SysCloud will start a new backup of all the data available in your Google Workspace, Microsoft 365, Slack, HubSpot, and QuickBooks Online subscriptions depending on the apps or the users you want to backup. Please download or export your backup archives available with your current service provider.
You can use SysCloud at no cost for the remaining duration of the contract with your current service provider or 6 months, whichever is earlier.
  • Customers switching to SysCloud can subscribe to our paid plans on a yearly basis only. The monthly subscription option is not available.  
  • SysCloud will evaluate all requests to switch from current service providers and reserves the right to accept or decline the request. 
No. All features associated with the plan of your choice will be available without any restrictions.
SysCloud back archives reside in secure AWS cloud storage instances in the United States.
Yes, you will have 30-days to evaluate our product with an option to terminate the contract with no penalties.  
30-days after signing the contract with SysCloud, contract termination will attract a prorated yearly subscription fee calculated on the basis of the maximum number of users added to the SysCloud backup schedule at any point in time before the termination notice is sent.  
 For example, if you choose to terminate the contract 60 days after switching to SysCloud, assuming the maximum total number of users is 100, your prorated early termination cost will be US$ 317.  
Yes, we will be happy to match the price offered by your current vendor. 
Yes, you will have the option to add additional users to your subscription plan. Your yearly subscription fee will be adjusted accordingly. 

Salesforce backup

Yes, you can access the beta version of the Salesforce backup product for free.

Please sign up here to create an account with SysCloud and start backup for Salesforce.

You should be a Salesforce administrator to run the backup. Learn more.

Only Salesforce administrators can start a backup.

Click here for the terms of service.

The beta product is available (a) until the commercial release by SysCloud of a generally available Salesforce backup version or (b) 30-days from the date of creating an account with SysCloud, whichever is earlier.
The general availability version for Salesforce is expected to be launched on September 1, 2022.

Click here to review the list of features available in the beta version of Salesforce backup.

The general availability version is expected to have a comprehensive set of backup features with an improved product experience.

Click here for the full list of features expected to be available in the general availability version.

The backup archives will be moved to the general availability version automatically if you choose to upgrade. Your backup archives are subject to deletion in 8 days after beta expires in case you choose not to upgrade.

Yes, SysCloud customers can access the Salesforce beta version. Contact sales to get access.

Yes, we offer email support. A ticket can be created from the help tray within the application. Look for the "?" icon in the top right corner.
You can give feedback from within the beta product on a specific feature or on the overall experience. Look for the feedback widget displayed prominently on all the app screens.
Yes, you can create a ticket from the application requesting the cancellation and account deletion.
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