Terms of Service
Last updated on October 16, 2023
Overview of SysCloud Services
Changes to Terms of Service
SysCloud reserves the right to modify these Terms. SysCloud will post the most current version of these Terms at www.syscloud.com. If SysCloud makes material changes to these Terms, SysCloud will notify the Purchaser via the Services and/or by email to the address associated with the Purchaser’s SysCloud account. If the Purchaser objects to the changes, Purchaser’s sole remedy is to stop using and cancel the SysCloud account by emailing email@example.com To exercise this cancelation right, Purchaser must notify SysCloud of its objections within 30 days after SysCloud’s notice of the modified Terms. If the Purchaser continues to use Services after SysCloud the modified Terms take effect, the Purchaser consents to the updated terms. SysCloud may require Purchaser to click to accept the modified Terms.
NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE TERMS, SYSCLOUD PROVIDES NO WARRANTY, OR INDEMNITY FOR TRIALS, AND SYSCLOUD’S LIABILITY FOR TRIALS WILL NOT EXCEED US $50.00.
Subscription of Services, Fees, Cancellations and Refunds
SysCloud reserves the right to change its prices at any time. We will use reasonable efforts to keep pricing information with respect to the Service that is published on SysCloud’s pricing page available at https://www.syscloud.com/cloud-backup-pricing/ up to date, and SysCloud encourages Purchasers to check it regularly for current pricing information.
Upon expiration or termination of a Service Period, SysCloud reserves the right to delete the Purchaser’s SysCloud account and delete all data, information, content or materials that Purchaser (including its users) submits or inputs to the Service or otherwise or stores through the Services (collectively, “Purchaser Data”). SysCloud will not maintain/store/forward Purchaser Data to another account or alternate service provider. Please read SysCloud’s Data Retention Policy, which is hereby incorporated by reference, to learn more.
Intellectual Property & Data Rights
Data Export for BaaS Services
Subscription Limits for BaaS Services
Notifications for Data Protection Services
Purchasers who subscribe to the Data Protection Services may receive notifications regarding the potential data loss threats via the Services and/or via email based on how the Purchaser has configured the Services. SysCloud does not warrant the accuracy of such notifications and the Purchaser will take complete responsibility to validate the accuracy and act on such notifications. SysCloud will not be liable for any data loss, life threat, or security incident related to the Purchaser’s data. In all such instances, the Purchaser waives any claim for refund or Service Period extension. Please read our Service Level Agreement (SLA), which is hereby incorporated by reference, to learn more.
Responsibility for Account Security and Backup Data for BaaS Services
Access to SysCloud Account
- Outages in the cloud infrastructure where SysCloud servers are provisioned have an outage
- Services are down due to maintenance or any other reason beyond our control. Examples of such instances will be: a) Purchaser changes the domain security key (OAuth) b) SysCloud has been restricted/denied access to the Purchaser Data for any reason c) The cloud service that’s backed up or scanned restricts or denies access to the Purchaser Data for SysCloud to backup data or scan data for any known reason such as API limits or for any unknown reason
Backup Coverage, Restore, and Export for BaaS Services
In all such instances, the Purchaser waives any claim for refund or Service Period extension. Please read our Service Level Agreement (SLA) to learn more.
Fair Usage Policy
False or Misleading Acts
Competitor Benchmarking and Security Testing
Entitlements for Storage for BaaS Services
- Buying a single-user backup license to back up data belonging to all users via shared apps such as SharePoint or Shared Drive
- Moving app data for all users to a single user account or a common user account to minimize the subscription cost
A separate Beta Participation Agreement shall apply if the Purchaser chooses to sign up for the beta version of the products made available by SysCloud. Please click here to read the terms of the Beta Participation Agreement.
No Warranty or Conditions
Purchaser Conduct Restrictions
Limitation of Liability
Modifications to the Service
Instead of paying SysCloud, Purchaser will pay applicable amounts to the Reseller as agreed upon between Purchaser and the Reseller. Purchaser’s order details (e.g., scope of use, Service Period, and fees) will be as stated in the order placed by Reseller with SysCloud on Purchaser’s behalf. The Reseller is responsible for the accuracy of the order. SysCloud may suspend or terminate Purchaser’s rights to access and use the Service if it does not receive the corresponding payment from the Reseller. If Purchaser is entitled to a refund under these Terms, SysCloud will refund any applicable fees to the Reseller, and the Reseller will be solely responsible for refunding the appropriate amounts to Purchaser, unless otherwise specified.
Relationship with SysCloud